TwistKW Return Policy

At TwistKW, we are committed to your satisfaction and to delivering the freshest, highest quality products made with care. Due to the nature of our products—fresh, made-to-order ice creams and sorbets—we are unable to accept returns or exchanges for perishable items.

However, if you receive a product that is damaged, defective, or incorrect, please contact us immediately at info@twistkw.com or call us at +965 9912 4151. We will work with you to resolve the issue promptly, which may include a replacement or refund at our discretion.

Please note:

  • All claims must be reported within 24 hours of receiving your order.
  • We recommend checking your order upon delivery to ensure it meets your expectations.
  • We do not accept returns or cancellations after the order has been processed or shipped.

Thank you for choosing TwistKW, where health and taste meet with care.